OPERATIONS MANAGER

Job Title: Operations Manager

Main Duties & Responsibilities

The Operations Manager will report into the Assistant Operations Director to drive sales and profitability through the performance and development of Boutique/Retail Managers by ensuring:

• Delivery of operational and commercial standards throughout all stores in the area
• Compliance in all areas of compliance activities

The responsibilities are as follows:

Sales & Profitability

• Pro-actively contribute to the business strategy and implement projects/pilots for the area
• Effectively manage the P&L to sustain a profitable performance for the area
• Support the management of customer service activities to increase the quality of the customer experience and thus increase sales
• Identify under-performing stores and develop a business plan to address/manage issues effectively
• Identify key local competitors and market trend, initiate short-term strategy and action plans to be competitive

Operations Excellence

• Ensure all stores adhere to compliance requirements in all operational activities and company P&P
• Liaise with Merchandising teams regarding products to maximise sales potential
• Ensure the visual presentation of all stores represent the brand image
• Support the delivery of all marketing campaigns
• Be the voice of retail stores to Management
• Review and ensure that Operations SOPs are kept updated

Leadership

• Communicate business and area objectives to Retail Managers to that they are well-informed of the business activities and their required contributions
• Offer Retail Managers coaching and support to resolve store issues effectively and promptly
• Encourage managers to seek and continuously develop knowledge of competitor activity and market trends with the purpose of making innovative recommendations to drive the business forward
• Create a positive environment that results in stable retention and a reduction of labour turnover

People

• Effectively manage the performance and development of retail managers to drive and maximise sales performance for the area
• Plan for succession in the area through identification of individuals with potential for development and growth
• Recruit and monitor performance/development needs for new (or newly promoted) store managers
• Develop performance improvement plans for managers who constantly perform below par

Projects

• Undertake projects and other reasonable duties as assigned by Operations Director
• Coordinate internal resources and vendors for the flawless execution of projects
• Take ownership in project and ensure that all projects are delivered on-time, within scope

Role Requirements:

• Diploma holders and above
• Minimum 5 years of experience in retail operations, managing a cluster of retail chain stores and retail staff
• Sales and results oriented to meet targets and budgets for overall outlet profitability management
• Excellent multi-store management skills
• Service oriented with excellent people and customer service skills on all levels
• Strong people management skills and ability to coach and develop a team of retail workforce
• Strong interpersonal skills and adaptable to the fast-changing retail landscape
• Good analytical skills, with coaching qualities, positive and able to communicate expectations
• Independent, resourceful, and able to deliver under pressure