SALES ADVISOR

Basic Purpose and Objective of Job

Provide Service to Customers

• Provide professional and courteous service to all customers.
• Handle customer feedbacks, in the most appropriate manner, within operational guidelines.
• Greet and interact with all customers to determine their individual needs when they enter the store.
• Answers incoming calls as per operations standard.

Perform Sales, Trade-in and Loan Transactions

• Determine and negotiating values on trade-in and sales by using a combination of various resources and/or market knowledge
• Effectively communicates to customers on policy of the sales and trade-in transactions
• Retail sales of merchandise comprising gold, jewellery, timepieces, leather goods and accessories
• Perform sales, trade-in and loan renewal transactions
• Handle all cash, voucher and negotiable items in accordance with established policies, procedures and practices
• Proactively utilize strategic selling and customer excellence skills to achieve or exceed individual sales targets and KPIs

Stock Inventory and Visual Merchandise

• Housekeeping of the store.
• Maintain outstanding store appearance and visual merchandising standards.
• Ensure stocks are displayed and merchandised in a timely and attractive manner at all times.

Administration

• Assist in stock handling, stock-take and documentation.
• Assist with simple ordering for the store – stationery and pantry supplies.
• Assist in sales reporting.