eCOMMERCE FULFILMENT ASSISTANT

Role Summary

The eCommerce Assistant, Fulfilment supports the day-to-day eCommerce fulfilment operations by handling order picking, packing, inventory support, courier dispatch, and warehouse-related activities to ensure accurate and timely order fulfilment across all online sales channels.

Key Responsibilities

eCommerce Fulfilment

• Pick, pack, and prepare customer orders for delivery and courier dispatch.
• Ensure order accuracy and maintain high standards of packaging and presentation.
• Generate invoices and prepare shipping documents.
• Coordinate with courier partners to ensure timely collection and delivery of parcels.
• Assist with order sorting, packing, labelling, and dispatch activities.
• Support the production of daily short-form video content and phototaking for eCommerce and social media platforms.
• Assist with livestream preparations, product handling, and other ad hoc eCommerce operational tasks.

Inventory Support

• Monitor stock levels and report low inventory for replenishment.
• Organise and maintain inventory storage areas to ensure operational efficiency.
• Perform daily RFID inventory scans and stock verification.
• Conduct weekly physical stock counts and assist with inventory reconciliation.
• Support stock receiving, stock arrangement, and inventory movement activities.
• Ensure inventory records are accurate and discrepancies are reported promptly.