eCOMMERCE FULFILMENT EXECUTIVE

Role Summary

The eCommerce Fulfilment & Operations Executive is responsible for managing online order operations, inventory coordination, platform administration, fulfilment coordination, and digital content support across multiple eCommerce channels. The role combines operational execution with system-based coordination and administrative responsibilities to ensure efficient order processing, inventory accuracy, and marketplace performance.

Key Responsibilities

eCommerce Operations & Fulfilment

• Manage and monitor online customer orders across all eCommerce platforms, ensuring accurate and timely processing.
• Process orders and generate invoices using the WebPOS system.
• Coordinate fulfilment activities and oversee order status from processing to dispatch.
• Coordinate courier collections and delivery schedules to meet marketplace service level requirements.
• Ensure packaging standards, order accuracy, and presentation quality are maintained.
• Monitor order exceptions, fulfilment delays, and operational issues, and coordinate resolutions with relevant teams.
• Provide CCTV footage and supporting documentation for return parcels, customer complaints, refund requests, and dispute investigations.
• Prepare operational reports and maintain fulfilment records and documentation.

Inventory & Platform Administration

• Monitor inventory levels across online platforms and ensure stock availability and accuracy.
• Maintain inventory records, stock movements, and system updates.
• Perform daily RFID inventory scans and investigate inventory discrepancies.
• Conduct weekly physical stock counts and stock reconciliation.
• Coordinate with the warehouse team on inventory replenishment and stock transfers.
• Process and manage weekly eCommerce requisition orders and stationery requests through the MuRho system and Kumpulan account.

Marketplace & Digital Operations

• Monitor competitors’ marketplace promotions, pricing activities, campaign participation, and digital content to identify market trends and opportunities.
• Support inventory updates, and marketplace operational tasks.
• Maintain operational accuracy across eCommerce platforms and ensure timely execution of platform updates.
• Assist in preparing reports, analyses, and operational insights to support eCommerce performance.

Content & Marketing Support

• Coordinate and support the production of images and digital content for eCommerce and social media platforms.
• Support livestream operations, campaign preparations, product showcases, and other digital marketing initiatives.
• Assist with ad hoc eCommerce projects, promotional campaigns, and operational improvements.